Schools - complaints procedure

Whether you are a parent/carer or a member of the public the place to start is the school. It is much better if matters can be sorted out within school even if this might feel awkward. There is usually more than one side to any dispute or misunderstanding and it is important that all the facts are known so that the best solution can be found.

Contact the school office to ask who the best person to deal with your complaint is and how to make contact with them. In a primary or special school this may be your child's class teacher. In a secondary school you may be advised to contact the form tutor or head of year. You will usually have to arrange an appointment to discuss your complaint.