Below are the answers to questions we are often asked
Why have an alarm?
There are times when it can be worrying being alone. Your alarm can be used inside your home during the day or night to send for help if for example
you have an accident or incident inside your home
you hear a sound during the night
you suffer a medical emergency
you suffer from harassment or anti-social behaviour
you are a victim of bogus callers
These and many other situations cause anxiety and distress not only for the person involved but also for your family and friends. The alarm service is there to provide support and advice to put your mind at rest.
How does it work?
When you join the Service we will ask you about your health needs and take the contact details of your relatives and neighbours. This information enables us to respond quickly to your call and to take the most appropriate action. Any information you give to us is strictly confidential.
We will give you an alarm which you can wear on a pendant around your neck or on your wrist. Just press the button and you will be connected to a member of staff who will speak to you through a separate box, fitted where you request, in your home. This box has a powerful microphone and loud speaker which enables the member of staff to talk to you and act accordingly
If staff cannot get a reply from you, they will send a Mobile Assistant to your home.
What equipment do I need?
We will supply and fit all the alarm equipment needed. All you need in your home is a telephone socket and spare electrical socket.
How much does it cost?
The weekly charge is £2.87
How do I pay for the service?
By cash or cheque at any civic office.
By posting a cheque to the address shown on your invoice.
By Direct debit.
Payment can be made annually or monthly.
Cheques should be made payable to Rotherham MBC
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