|
Request for Action |
Target Response 2007/08 |
Oct 2007 |
Nov 2007 |
Dec 2007 |
Jan 2008 |
Feb 2008 |
Mar 2008 |
|
Make safe dangerous overhanging trees/vegetation on highway land. |
If necessary, the danger will be signed and guarded within 4 hrs. |
80% |
100% |
100% |
100% |
100% |
100% |
|
ditto |
Cutting back will be carried out within 5 days. |
100% |
100% |
100% |
100% |
100% |
88% |
|
Make safe dangerous overhanging trees/vegetation on private land. |
If necessary, the danger will signed and guarded within 4 hrs. |
100% |
100% |
100% |
100% |
100% |
100% |
|
ditto |
Cutting back by landowner - within 14 days (after written notice from Streetpride) |
100% |
100% |
100% |
100% |
100% |
100% |
|
Provision of estimate for Vehicular Access Crossing (excluding factors outside Streetpride's control) |
10 working days (after receipt of written request). |
100% |
100% |
100% |
100% |
100% |
100% |
|
Street light out. |
3 working days (for a non supply fault). |
83% |
91% |
82% |
79% |
96% |
92% |
|
Faulty traffic lights. |
All lights out - 1 hr |
100% |
100% |
100% |
100% |
100% |
100% |
|
ditto |
Single bulb failure - 24 hrs |
100% |
100% |
100% |
100% |
100% |
100% |
|
Dangerous defect in carriageway. |
4 hrs after being reported by the public |
100% |
100% |
94% |
99% |
100% |
92% |
|
Dangerous defect on footpath. |
4 hrs after being reported by the public |
100% |
94% |
100% |
100% |
100% |
91% |
|
Removal of fly tipping |
1 working day |
92% |
85% |
89% |
75% |
80% |
81% |
|
Removal of dog mess |
1 working day |
92% |
86% |
95% |
78% |
91% |
71% |
|
Removal of abandoned car. |
Burnt out - within 24 hrs |
100% |
100% |
100% |
100% |
100% |
100% |
|
ditto |
Wreck or dangerous - within 24 hrs |
100% |
100% |
100% |
100% |
100% |
100% |
|
ditto |
Runner - 15 working days |
100% |
100% |
100% |
100% |
100% |
100% |
|
Make safe missing cover e.g. public and private sewers, gas, water or BT apparatus. |
4 hrs to make safe and inform the owner. Owner to carry out repairs. |
100% |
100% |
100% |
100% |
100% |
93% |
|
Clear up spillage on carriageway. |
4 hrs |
83% |
100% |
86% |
94% |
100% |
82% |
|
Empty overflowing litter bin/dog bin |
4 hrs |
100% |
100% |
100% |
46% |
100% |
50% |
|
Clear blocked gully causing severe ponding. |
4 hrs to sign and guard |
100% |
100% |
100% |
100% |
100% |
100% |
|
ditto |
blockage relieved within 1 working day. |
100% |
100% |
100% |
100% |
100% |
100% |
|
Empty missed wheelie bin (if reported within 24 hrs of being missed), |
Same day ( if reported before 1pm) Within 1 working day (if reported after 1.00 p.m. ) |
100% |
100% |
100% |
100% |
100% |
100% |
|
Remove bulky item (after receipt of payment). |
9 working days |
93% |
94% |
97% |
97% |
100% |
100% |
|
Remove racist or offensive graffiti (subject to agreement with the landowner) |
1 working day . |
89% |
100% |
95% |
96% |
100% |
100% |
|
Remove 'other' graffiti (subject agreement with the landowner) - i.e. graffiti which is not racist or offensive |
4 working days |
93% |
96% |
95% |
90% |
97% |
84% |
|
Request for an enforcement visit |
4 working days. |
95% |
99% |
98% |
98% |
96% |
94% |
|
Clear up drug litter |
2 hours |
100% |
97% |
100% |
97% |
100% |
97% |
|
Report of a stray dog |
1 working day |
100% |
99% |
98% |
100% |
98% |
99% |
|
Investigate report of un-taxed vehicle and report to DVLA |
24 hours |
100% |
100% |
100% |
100% |
99% |
98% |
|
Remove untaxed vehicle if authorised to do so by the DVLA |
24 hours (after authorisation from DVLA ) |
100% |
100% |
100% |
100% |
100% |
100% |
|
Remove litter following a report and return street to high standard of cleanliness |
7 working days |
94% |
88% |
93% |
80% |
89% |
80% |
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