|
Request for Action
|
Target Response 2006/07
|
Apr 2006
|
May 2006
|
Jun 2006
|
Jul 2006
|
Aug 2006
|
Sep 2006
|
|
Make safe dangerous overhanging trees/vegetation on highway land.
|
If necessary, the danger will be signed and guarded within 4 hrs
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
ditto
|
Cutting back will be carried out within 5 days
|
100%
|
100%
|
98%
|
96%
|
100%
|
89%
|
|
Make safe dangerous overhanging trees/vegetation on private land.
|
If necessary, the danger will signed and guarded within 4 hrs
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
ditto
|
Cutting back by landowner - within 14 days (after written notice from Streetpride)
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
Estimate/license for vehicular dropped crossing.
|
Within 10 working days from receipt of a formal request.
|
93%
|
100%
|
97%
|
88%
|
97%
|
94%
|
|
Street light out.
|
3 working days for a non supply fault.
|
82%
|
81%
|
97%
|
86%
|
90%
|
93%
|
|
Faulty traffic lights.
|
All lights out - 1 hr
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
ditto
|
Single bulb failure - 24 hrs
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
Dangerous defect in carriageway.
|
4 hrs after being reported by the public
|
97%
|
100%
|
100%
|
97%
|
100%
|
100%
|
|
Dangerous defect on footpath.
|
4 hrs after being reported by the public
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
Removal of fly tipping
|
1 working day
|
82%
|
86%
|
82%
|
86%
|
89%
|
81%
|
|
Removal of dog mess
|
Within 1 working day
|
100%
|
100%
|
100%
|
100%
|
96%
|
100%
|
|
Removal of abandoned car.
|
Burnt out - within 24 hrs
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
ditto
|
Wreck or dangerous - within 24 hrs
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
ditto
|
Runner - 15 working days
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
Make safe missing cover e.g. public and private sewers, gas, water or BT apparatus.
|
4 hrs to make safe and inform the owner. Owner to carry out repairs.
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
Clear up spillage on carriageway.
|
4 hrs
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
Empty overflowing litter bin/dog bin
|
4 hrs
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
Clear blocked gully causing severe ponding.
|
4 hrs to sign and guard
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
ditto
|
blockage relieved within 1 working day.
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
Empty missed wheelie bin (if reported within 24 hrs of being missed),
|
Same day (if reported before 1pm) Within 1 working day (if reported after 1.00 pm)
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
Remove bulky item (after receipt of payment).
|
10 working days.
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
Remove racist or offensive graffiti (subject to agreement with the landowner)
|
Within 1 working day
|
93%
|
100%
|
90%
|
100%
|
86%
|
100%
|
|
Remove 'other' graffiti (subject agreement with the landowner) - i.e. graffiti which is not racist or offensive
|
Within 5 working days
|
100%
|
95%
|
100%
|
94%
|
100%
|
100%
|
|
Request for an enforcement visit
|
4 working days.
|
98%
|
100%
|
98%
|
100%
|
100%
|
100%
|
|
Clear up drug litter
|
2 hours
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
Report of a stray dog
|
1 working day
|
95%
|
100%
|
97%
|
99%
|
100%
|
99%
|
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