Consumer Advice

The service we provide

§ A new regional helpline provides a first point of contact for people seeking pre and post shopping advice on a wide range of consumer issues.

§ We provide further support to Rotherham residents where assistance is required to resolve their consumer complaint.

§ This might include contact with a trader or help in drafting letters and County Court papers.

§ Service contact details are widely promoted and publicised throughout Neighbourhoods to ensure ready access

The service you can expect

§ An immediate response from the helpline 8am to 6.30pm Mondays to Fridays and 9am to 1pm Saturdays and a response within 3 working days to the referral of more complex cases that require follow up work.

§ A written response to all correspondence from the public within 10 working days

The service we achieve

- 4619 responses to service requests in 2003-04

- Partnership working with other local advice providers (through the Consumer Support Network)

- Integrated working with the Council's enforcement services on cases that involve criminal offences

- Awarded service "Quality Mark" status by the Legal Services Commission