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Civil Advice

Civil law advice on trading standards issues is available to consumers who are unsure of the legal rights which exist when unsatisfactory goods or services have been purchased.


The aim is 'To provide advice and guidance on statutory consumer rights so that disputes between businesses and their customers can be fairly resolved.'

This involves:

  • Issuing guidance leaflets on a wide range of consumer issues.
  • Help for consumers to resolve their own disputes.
  • Advice to businesses on what their responsibilities are.
  • Education of all, through initiatives to increase awareness of rights.
  • Guidance on small claims and County Court procedure.

For advice or information on your consumer problems contact Consumer Direct on 08454 04 05 06. The service is available 8.00am to 6.30pm Monday to Friday and 9.00am to 1.00pm on Saturday. Or you can visit the Consumer Direct website at This is an external link iconwww.consumerdirect.gov.uk . You can also email your complaint via this site.

For downloadable advice leaflets please use the link below:

This is an external link icon Trading Standards Leaflets


Our Consumer Advice Service has been awarded the Legal Service Commission's Quality Mark at General Help with Casework level.To find out more about the Quality Mark please use the link below:

This is an external link iconQuality Mark





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