Tell us what you think

We aim to provide the best possible, high quality services, and we welcome your views about how we can improve our services to you. This includes the way we communicate with you, for example, does the information we give you tell you what you need to know?

Occasionally things may go wrong and you may wish to make a complaint. You can do this in a number of ways.

1. Speak to a member of staff in person or on the telephone who will try to resolve any difficulties immediately.
2. Telephone, write or email comments to individual libraries  contact your library
3. Use a Customer Suggestion Scheme form which you can pick up at the Central Library or your local library and which can be handed in at any library or posted to Rotherham Borough Council, Freepost NEA5887, Rotherham S60 2BR
4. Use the  online feedback form to tell us what you think.

We will let you know we have received your comments within 5 working days of receiving it. You will receive a full response within 10 working days. If this is not possible, we will send you a letter explaining why there is a delay and saying when you will receive a full response.

If you wish to discuss any issue relating to the Library Service with a Library Manager, please  contact us

If you are still not satisfied when you have received our reply, you may refer your complaint to:

Mr Bernard Murphy, Manager, Library & Information Services, Rotherham Central Library & Arts Centre, Walker Place, Rotherham, S65 1JH

These forms are available on request in different formats such as community languages, Braille or tape.