Performance

Rotherham Council is committed to modernising services, and is continuously working across its functions to ensure we deliver high quality, accessible services for our customers.

To ensure we achieve this, we need to know how we are performing and what are customers think about the quality of services they receive.

Our customer satisfaction ratings are at an all time high and these are set against a national decline in resident satisfaction with public services. These performance results compare very well against the national standards and we are determined to be the best in the Country. Without performance management arrangements we would not be able to identify improvement and focus resources on the priorities identified by our customers.

"Performance management is taking action in response to actual performance to make outcomes better than they would otherwise be".
(Source: A Managers Guide to Performance Management, IDEA 2004)

Latest Monthly Performance Figures

September 2006 Performance Figures (59kb)

Performance Posters 2007

How Are We Performing? (5896kb)

Performance Posters 2006

September Poster (29k)
August Poster (45k)
July Poster (37k)
June Poster (43k)
May Poster (39k)
April Poster (30k)
March Poster (33k)
February Poster (39k)
January Poster (34k)

Neighbourhoods - Value For Money

Getting Better Value For Your Money (1.01mb)

Latest Neighbourhoods Year End Performance Report

2005/06 Summary of our Performance (88kb)
2005/06 Detailed Analysis by Performance Indicator (249kb)

For further information on Neighbourhoods Performance please contact John Mansergh, Performance Champion by email at john.mansergh@rotherham.gov.uk.

Useful Links

Audit Commission

Housemark (Please contact John Mansergh by email for a password)