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Service Availability - Glossary of Terms


The following terms are used in the detailed performance and availability reports, we hope you find the descriptions useful.

Term Description
Connect The time take to "connect" to the machines holding the web pages.
Content The time taken to receive all text and images on the Rotherham homepage. As connection speeds differ, a minimum, maximum and average are shown in the reports.
Connection Failed Checks are made from three geographic locations every fifteen minutes, if one of these checks report the site is unavailable a connection failure is added.
DNS This stands for "Domain Name System" and is the first check made by a browser when surfing to a page (i.e to check that the address actually exists).
Download Timed Out Checks are made from three geographic locations every fifteen minutes, if one of these checks report the site takes longer than twenty seconds to appear a download time out is added.
HTML This stands for "Hypertext Mark-up Language" and is the code that most pages are written in. When you surf to a page it will take some time to read this code, this time is shown in the reports.
Number of verified failures If an access attempt from multiple Axzona monitoring stations reports failure simultaneously a verified failure is added. Rotherham Metropolitan Council receives an alert whenever a verified failure is detected.
Number of failed accesses If an access attempt fails from a single Axzona monitoring station, a failed access is added.
Percentage Verified Up-Time A percentage to show the amount of time in which the site was available (i.e when surfed would appear on screen).
Total number of accesses The total amount of checks that have been made by Axzona over the specified time period.

This is an external link icon  Access the reports for the last four weeks .





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