How will we do that?

We will make it easy for you to make a complaint by doing the following.

Advertising our complaints procedure through posters, complaints leaflets and forms in our offices and reception areas.

Giving you the chance to make a complaint:

In person
By phone: (01709) 382121
In writing: Freepost RRGK-EJSB-ZECL, "Tell us your Views", Rotherham Metropolitan Borough Council, Civic Building, Walker Place, Rotherham, S65 1UF.
By using a complaint form:  Online Complaints Form
By E mail at complaints@rotherham.gov.uk
By visiting our website:  Complaints Procedure or
By fax 01709 822792.

Offering an interpreting services (Language Line, Sign Post, and so on.)
Making the complaints procedure easy for you to understand and use.
Asking our staff to help you fill the form in if you need help.
Showing our commitment through training our staff to handle complaints in a positive way.
Telling you about the progress of your complaint.
Making sure that we tell you about the result in writing or in some other way that is suitable to you and your needs.
We will also have systems in place to help us learn from our mistakes by doing the following.
Asking you what we can do to put things right.
Making sure that you have the chance to have your complaint investigated by senior officers and councillors.
Making sure that officers looking into your complaint are trained in good investigative practices.
Recording, monitoring and assessing all complaints so that we can continue to improve the quality of our service.
Telling councillors and other council departments about the complaints and how often they happen, so we can decide whether we are making the best use of our resources.
Having regular reviews of the complaints procedure to check that it is working properly.

Schools and Social Services have their own complaints procedure and leaflets as set by the Government.