Home TabResidents TabBusiness TabVisiting TabMap Tab
A to Z of Services  Letter A Letter B Letter C Letter D Letter E Letter F Letter G Letter H Letter I Letter J Letter K Letter L Letter M Letter N Letter O Letter P Letter Q Letter R Letter S Letter T Letter U Letter V Letter W Letter X Letter Y Letter Z
You are here
 Home >  Your Council >  Online Forms >

    Stage 3

    Complaints review panel meeting

    This is an image of a bullet point We will let you know we have got your complaint within three working days of receiving it.

    This is an image of a bullet point     A member of our Democratic Service will contact you within five working days of receiving the letter, and will arrange for your complaint to be heard by an appeals panel.

    This is an image of a bullet point A date will be set for the hearing within 20 working days of your letter, but at a time that is convenient for you to attend.

    This is an image of a bullet point We will send you a summary of your complaint which will:

    • outline the complaint;
    • say how you want the complaint to be solved;
    • detail the steps we have already taken to solve the complaint; and
    • contain the head of service's views.

    We will also send this report to the members of the panel.

    This is an image of a bullet point You may bring a friend, adviser, or interpreter who may speak for you, but they should not be a lawyer who is working for you.

    This is an image of a bullet point We will send you a note to explain the panel's procedures before the meeting.

    This is an image of a bullet point The panel will include three councillors and someone from our Legal Services team, who will act as clerk to the panel.

    This is an image of a bullet point You will have copies of any relevant letters or evidence put before the panel so that you can respond to any questions they may ask.

    This is an image of a bullet point You will receive a full written report of the panel's decision within five working days of the hearing.