To show this we will :
Make sure our services meet all our
Customers needs by listening to what they say
Treat all people fairly and courteously
Treat people as individuals and respect
their dignity and confidentiality
Explain in a clear and sensitive way if
we are unable to provide a service that the customer
wants
Deal with enquiries and complaints
thouroughly, promptly and honestly and learn from the
mistakes that we find
Give clear and relevant information in a
format that all our customers can understand
Make sure that our buildings and
services are safe and easy to find and use
Involve customers and staff when setting
and monitoring standards throughout the Council so
that we can constantly improve our services
Train and encourage our staff to develop
their skills so that they can provide an excellent
service and support them when they need help
Encourage partners and contractors to
share our beliefs and principles on customer care
By following these principles we will demonstrate
our determination and desire to putting People &
Service 1st
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