Our commitment to put people and service first

Our customers come first. To show this, we will:

make sure that services meet your needs by listening to what you say;

treat you fairly and politely;

deal with enquiries and complaints thoroughly, quickly and honestly;

give you clear and relevant information;

make our buildings and services easy to find and use;

continuously improve our services by involving staff and customers in setting and monitoring consistent standards;

give staff the skills, training and support they need to put customers first;

encourage organisations to work together;

encourage the organisations we have services with to work towards our aims; and

explain why if we cannot give you what you want.