Meeting you away from our offices

When we need to visit you at home or at your business, we will:

let you know when we will visit and, where possible, confirm the appointment in writing;

try our best to keep the appointment and let you know if we cannot make it (in some cases it will not be appropriate to make appointments);

always wear our name badge and show our identify card;

explain why we are visiting;

treat you and your property with respect at all times;

leave the work area clean and tidy if we have carried out manual work;

tell you when we are leaving and make sure that you are satisfied with the work;

record any complaints; and

always tell you if we need to do any more work.

If we need to visit you again, we will explain why and, where possible, make an appointment or tell you when we will visit.