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    What we will do


    We will aim to make sure that all our customers can get information about our services.

    We will aim to make sure that:


    This is an image of a bullet point information we provide is in line with our customer-care standards, well publicised and widely available;

    This is an image of a bullet point you can use local services;

    This is an image of a bullet point we look at new and creative ways of providing services;

    This is an image of a bullet point we try to provide services when it is convenient to you;

    This is an image of a bullet point all our buildings are clearly named and signposted, using a range of appropriate languages;

    This is an image of a bullet point you can get into our buildings;

    This is an image of a bullet point all our buildings have reception areas which meet our customer-care standards, with an area for waiting and private interviews;

    This is an image of a bullet point all our buildings are safe for staff and customers, in line with the law;

    This is an image of a bullet point we ask local taxpayers, our customers and the wider business community how they think we can improve our services;

    This is an image of a bullet point we use customer satisfaction surveys to find out what people think about specific services;

    This is an image of a bullet point we carry out simple surveys of specific groups of customers, including focus groups;

    This is an image of a bullet point we carry out regular 'Mystery shopping' exercises across all services to assess how effectively we are putting people and service first;

    This is an image of a bullet point we ask people how well they think we put people and service first, including partner organisations and professional organisations;

    This is an image of a bullet point we find out what local communities think about our services through Area Assemblies, in line with our Community Consultation Strategy;

    This is an image of a bullet point we set standards of service that are published every year in our service plans and in our Best Value performance plan; and

    This is an image of a bullet point we measure our actual performance against the published standards, and report on our results.