This strategy describes the Council's vision for how citizens will be able to access a range of consistent, quality council services and provides an initial timetable of when things will happen. It focuses on four access 'channels'
- face to face
- telephone
- web/'e' mail/text messaging
- self-service kiosks
as the means by which Rotherham Council will seek to improve satisfaction with, and access to, an increasing range of services throughout 2008-2011.
This strategy signals the start of a 'journey', not the completion of it, and so the strategy will be continually reviewed and updated in light of customer feedback, our experiences and good practice from around the country.
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