See how we measure our performance

  1. Listening to customers
  2. Performance management
  3. Key activities of performance management (You are here)
  4. Get involved
  5. Read the latest annual report

Key activities of performance management

National Indicators - A single set of measures introduced by government to performance manage the public sector. It covers services such as housing, community safety, education and health etc.

Corporate aims and priorities (CAP) 2010-14 - Sets out the council's high-level priorities, measures and targets for 2010/11 to 2013/14.

Reporting our 2010/11 performance - Holds quarterly progress reports on the CAP 2010-14 and monthly performance reports to cabinet members on their areas of responsibility.

Business plans are used by each business unit to show they have a clear sense of what they aim to achieve over the next three years. They provide a vital link with council plans and day to day working.

Inspections - The council's services are inspected by statutory agencies, such as the Audit Commission, Ofsted, and the Care Quality Commission. They assess the services we deliver and help us to identify how they can improve.

Corporate performance service standards - Sets out the standards our customers can expect from the corporate performance team.

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