Council housing Houseproud Standard
The Houseproud Standard sets the minimum condition to which all Council homes should be let to customers. These standards were chosen by Council tenants.
To make sure we meet the standards, we carry out visits to all new Council tenants within four weeks of you moving in.
We make sure you are content with the service we have provided and with the standard of your new home. During this visit you will be given a satisfaction survey to complete.
| Houseproud Standard | Target |
|---|---|
| Carry out an accompanied viewing of the property with you whilst it is empty and give you a date when it will be ready for you to move in to. | 100% |
| Explain your tenancy agreement before you sign it and give you a copy. | 100% |
| Give you a Customer Handbook | 100% |
| Help you complete any housing and council tax benefit claim forms during the sign up process, if you need help to pay your rent. | 100% |
| Carry out repairs to the Empty Homes Standard. | 90% |
| Give you a copy of the Repairs Contract so you can see what work will be done. | 100% |
| Test and commission the central heating system within three days of you confirming your supplier. | 98% |
| Make sure the property is weatherproof and structurally sound before you move in. | 100% |
| Make sure the property is free from rising or penetrating damp before you move in. | 100% |
| Carry out gas and electrics safety checks before you move in. | 100% |
| Fit five-lever security locks | 100% |
| Provide a Houseproud bucket with a home starter pack, including: cleaning agents, washing up liquid, rubber gloves, air fresheners and dusters. | 100% |
| Give you four energy efficient lightbulbs | 100% |
| Make sure the property and its gardens are safe and clear of the previous tenants belongings and any rubbish or debris before you move in. | 100% |
Moving In Standards
We also have specific standards relating to repairs, health and safety and cleaning in readiness for you moving into your new home. These ensure that all properties are finished to the same specification.
Last update: 09/06/2011
