Medical Priority Housing

What you can expect from us . . .

If you are referred to the Council's, Assessment Team we will

• Listen to your initial needs and immediately tell you on your visit your housing options.  Our current performance is 100%
• Acknowledge in writing receipt of your application within 2 working days. Our current performance is 97%
• Visit you to undertake an assessment of your needs within 4 weeks of our receipt of your application. Our current performance is 95%
• Personalise the service we offer to you by working with other agencies such as GP's, Hospitals, Mental Health Services, Learning Disability Services etc on a daily basis to ensure your future housing needs are met.  Our current performance is 100%
• Gather all the information required for your personal case and write to you within 5 working days with a decision.   Our current performance is 95%
• Daily refer any issues you identify such as safeguarding, heating and energy efficiency, fire alarms, Rothercare etc to the relevant agency on your behalf. Our current performance is 100%
• Quarterly review how satisfied you are with the time taken to carry out your home assessment interview. Our current performance is 99%
• Quarterly review how your personal views and choices (identified at your initial assessment) have been met. Our current performance is 99%

Key Fact: The Assessment Team received 1657 requests for assessments in 2009-2010

The team supported 502 vulnerable customers to be rehoused to accommodation to meet their assessed need

Overall 96% customer satisfaction

Contributing to Improved Quality of Life and Exercise Choice and Control Outcomes and Rotherham ALIVE and PROUD Themes