Rotherham Furniture Solutions

What you can expect from us . . .

If you contact the Council's Rotherham Furniture Solutions we will:

• Provide you with clear advice and information so that you understand the service we provide and the options that are available to you. Our current performance is 100%
• Deliver your furniture within 5 working days of your order or on the date agreed with you. Our current performance is 100%
• Make sure that items that you have ordered are the items that are delivered to your home. Our current performance is 100%
• Make sure the items you have ordered will be delivered clean and of good working order. Our current performance is 100% 
• Carry out a courtesy call and inventory within two months of you taking delivery of the furniture we have provided to you. Our current performance 97%
• Respond to any request to inspect damaged or worn items by visiting you within 3 working days. Our current performance 95%
• Provide you with different furniture options if your circumstances change to meet your needs. Our current performance is 75%

Overall 100% customer satisfaction

Key Fact: Home Services have helped 237 households furnish their home between October 2009 and March 2010

Contributing to Exercise Choice and Control and Freedom from Discrimination and Harassment Outcomes and Rotherham SAFE Theme

Published April 2010