Help to get information
Help to access the Complaints Service
Our service promises to you
What you can expect whilst accessing our services
If you are not satisfied with services you can make a complaint via the telephone, email, letter, face to face or by text message.
Your complaint will be logged the same working day and allocated to the relevant service manager to investigate.
We will discuss your complaint and the outcomes you are seeking, and always aim to resolve your complaint to your satisfaction.
We will listen and understand your concerns, allowing you time to fully explain your circumstances.
Created: October 2011
Last Update: 02/02/2012
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