Revenues and Benefits service standards

Our commitment to you

We are committed to providing customer focused services and handling your queries and contacts quickly and efficiently for the following services:

• Council tax
• Council tax benefit and housing benefit
• Free school meals
• National non domestic rates

You can contact us in a number of ways:

• By post or by email using the addresses on the left hand side of this page
• By telephone, Monday to Friday, between 8:30am to 5:30pm using the numbers listed to the left hand side of this page
• National Non Domestic Rates telephone queries should be made via (01709) 336055
• By visiting one of our customer service centres, between 8:30am to 5:30pm, in the Town Centre, Dinnington, Swinton and Maltby

Our standards

• We aim to process an average of all housing benefit and council tax benefit claims and change events within 12 days of being received
• At least 75% of all applications for a housing benefit /council tax benefit reconsideration / revision to be actioned and responded to within 4 weeks
• We aim to produce a new council tax bill within 14 days from when we are notified of a change in your circumstances
• We aim to achieve a satisfaction level of at least 75% for how you rate the service overall
• We aim to achieve a satisfaction level of at least 75% for how you rate the staff who dealt with your enquiry
• We aim to deal with least 90% of stage one complaints within 10 working days if we cannot resolve it on the spot

Did we meet our standards?

We value your feedback about these standards and all elements of our service. You can use any of our access channels to submit your comments or use our on line comment form.

Online Customer Comment Form

Last Updated 06/01/2012