Business Rates service standard
Our Commitment to you
We are committed to providing customer focused services and handling your queries and contacts quickly and efficiently for the following services:-
- Council Tax
- Council Tax Benefit and Housing Benefit
- Free school meals
- National non domestic rates
Contact Us
- By email council.tax@rotherham.gov.uk or benefits@rotherham.gov.uk
- By telephone, Monday to Friday, between 8:30am to 5:30pm on (01709) 336006. National Non Domestic Rates queries should be made via (01709) 336055
- By visiting one of our Customer Service Centres
Our Standards
- We aim to process all Housing Benefit and Council Tax Benefit claims and change events within 15 days of being received
- At least 75% of all applications for a Housing Benefit / Council Tax Benefit reconsideration / revision to be actioned and responded to within 4 weeks
- We aim to produce a new Council Tax bill within 14 days from when we are notified of a change in your circumstances
- We aim to achieve a satisfaction level of at least 75% for how you rate the service overall
- We aim to achieve a satisfaction level of at least 75% for how you rate the staff who dealt with your enquiry
- We aim to deal with at least 90% of stage one complaints within 10 days if we cannot resolve it on the spot
Did we meet our standards?
We value your feedback about these standards and all elements of our service. You can use any of our access channels to submit your comments or use our on line comment form.
Last updated 06/01/2012