Business Rates - How we are performing

- We aim to process all Housing Benefit and Council Tax Benefit claims and change events within 15 days of being received

• On average we processed Housing Benefit and Council Tax Benefit claims and change events within 12.49 days of being received

- At least 75% of all applications for a Housing Benefit / Council Tax Benefit reconsideration / revision to be actioned and responded to within 4 weeks

• In 2008/09 we achieved 86.39%

- We aim to produce a new Council Tax bill within 14 days from when we are notified of a change in your circumstances

• In 2008/09 our performance was 10.86 days

- We aim to achieve a satisfaction level of at least 75% for how you rate the service overall

• In a customer survey was that was run in 2008/09 we achieved 82%

- We aim to achieve a satisfaction level of at least 75% for how you rate the staff who dealt with your enquiry

• In a customer survey was that was run in 2008/09 we achieved 89%

- We aim to deal with least 90% of stage one complaints within 10 days if we cannot resolve it on the spot

• In 2008/09 we responded to 92% of complaints within 10 working days