Understanding our customers
The Council collects information about our tenants during the 'sign-up' procedure, when you choose your new home. For example, we currently have ethnicity information on 100% of our customers.
We also ask tenants to give us information about disability and gender through the Checking Our Records form, available either on paper or available as an eform.
To date, almost 90% of our customers have completed a Checking our Records form, and we are beginning to use this information to make improvements to our services.
This includes issuing letters in large print, delivering the tenants and leaseholders newsletter "Round Your Place" by email rather than through the post, or simply giving you longer to get to the door when we knock. We realised there is nothing more frustrating than getting to the door to find a caller has been and gone!
Here is some of the the information we have collated.
Written Translation Access Needs 2010
Interpretation Access Needs Customers
Visual Communication Access needs 2010
Hearing Communication Access needs 2010
Last update: 19/06/2011
