Revenues and Benefits service standard - Telephone Lines
Revenues and Benefits Telephone Our Performance for this financial year
Answering your calls within 21 seconds
Rotherham MBC Customer Charter states that we will endevour to answer your calls within 7 rings (21 seconds).
For the current financial year our current performance is as follows.
| Month | % of calls answered within 21 seconds |
| January 2012 | 91.76% |
Abandoned calls (Call not answered)
Our aim is also to ensure that we answer as many of your calls as possible, keeping the numbers of abandoned calls to a minimum.
For the current financial year our performance is as follows.
The first figure relates to the percentage of all calls abandoned including those which were abandoned within the first 21 seconds.
The second figure relates to the percentage of calls abandoned after the first 21 seconds.
| Month | % of calls abandoned | % of calls abandoned after 21 seconds |
| January 2012 | 1.52% | 0.74% |
Further Information
For more performance statistics please see Revenues and Benefits Performance.
Last updated 09/02/2012
Pages in Revenues and Benefits service standard - Telephone Lines
- You are here → Revenues and Benefits Telephone Our Performance for this financial year
- Revenues and Benefits Telephone Lines - Our performance in 2010-2011
- Revenues and Benefits Telephone Lines - Our performance in 2011-2012