Adult Social Care Local Account – Rotherham People Calling the Shots

The way the Council's Adult Social Care services are judged has changed.  The Care Quality Commission (CQC) used to assess the Council's Adult Social Care services each year to make sure they are of a high standard.  This will not happen anymore.

Council's will have to produce a self-assessment document each year called a "Local Account".

The Local Account will provide people with information on the performance of local social care services, as well as details about priorities and outcomes.  This means that local people will be able to find out how well their Adult Social Care services are performing against national and local priorities.

In Rotherham, the Local Account is called Rotherham People Calling the Shots - How the council's Adult Social Care service performed last year (2010/11).

Read a summary of the Local Account document

Read an easy read summary - easy read 'snapshot' of the Local Account document

Read latest monthly update of the Local Account document

Contact us

Please email us at servicequality@rotherham.gov.uk

More information

Rotherham's first local account for Adult Social Care sets out how services performed in Rotherham, focussing mainly on 2010/11, but also providing up-to-date information where possible. The local account describes how we are meeting the needs of our customers and improving outcomes for the people of Rotherham.   This is evidenced through the reporting of key performance information, being open about the money we spend on services, feeding back judgements received about how our services are viewed externally and an analysis of local customer feedback and real customer case studies. The Local Account provides an opportunity to highlight the things we have done well and areas we are improving.

Key achievements included:

• 6,800 people supported to live in the community and 2,300 carers supported - 1,400 more than the previous year
• 97% of customers were satisfied with the care and support services they received
• 31% reduction in complaints
• 2,300 carers received an assessment of their needs and provided with a carer service or information and advice - 300 more than the previous year and rated Rotherham in the best 25% of Councils in England
• 689 customers' needs reviewed - 7,330 in total
• 98% of customers were satisfied they got the service promised - an increase from 96% in 2009/10
• 85% of customers in receipt of Intermediate Care Service following hospital discharge were still living at home when surveyed 3 months later - rated in best 25% of comparable Councils
• Through raising awareness of adult abuse, alerts in Rotherham increased by 47%
• CQC assessed the Council as "Best Performing" for how well it supported customers at the first point of contact
• 50% of customers received self-directed support which exceeded the national target of 30% - placed in the best 25% in the country

Rotherham's Local Account has been shaped following a self assessment against the new Adult Social Care Outcomes Framework.  Based on this self assessment the council believes that the overall local account demonstrates we are continuing to deliver excellent services within the resources available.  The local account provides over 30 case studies demonstrating the impact of the services we deliver and the outcomes they achieve for our customers. 

The full document, which has been developed in conjunction with customers and members, is published as a 'virtual glossy' with a small number printed initially for key stakeholders.  It is also available through the website and to customers on request.

Customers have the opportunity to feedback directly to the Council via the web link as well as e-mail, letter and direct telephone access.  There will also be a 'snapshot' summary document and an easy read version published and added to this web page. There has also been a poster produced to publicise its availability in key council and partner reception areas. It is also intended to produce monthly update, via the website, on progress on performance and on improvement actions.

With councils now responsible for their own improvement, there was a collective responsibility for the performance of the Adult Social Care sector as a whole.  A Promoting Excellence in Councils Adult Social Care Programme Board had been established by key representatives from the sector, chaired by Richard Jones (ADASS) and had membership from Local Government Group, Care Quality Commission and the Department of Health. 

The Board suggests that all councils with social care responsibilities consider producing a short, accessible local account during 2011/12 and preferably by December 2011.

Last update: 15/03/2012