Contact us - Libraries
What to do if you want to make a suggestion or complaint to the Rotherham Library & Information Service.
We aim to provide the best possible, high quality services, and we welcome your views about how we can improve our services to you. This includes the way we communicate with you, for example, does the information we give you tell you what you need to know?
If you have a general enquiry about the library service please contact us on 01709 823606 or 01709 823611.
Occasionally things may go wrong and you may wish to make a complaint. You can do this in a number of ways.
- Speak to a member of staff in person or on the telephone who will try to resolve any difficulties immediately.
- Telephone, write or email comments to individual libraries contact your library
- Use a Customer Suggestion Scheme form which you can pick up at the Central Library or your local library and which can be handed in at any library or posted to Rotherham Borough Council, Freepost NEA5887, Rotherham S60 2BR
We will let you know we have received your comments within 5 working days of receiving it. You will receive a full response within 10 working days. If this is not possible, we will send you a letter explaining why there is a delay and saying when you will receive a full response.
See how we have responded to your recent complaints
If you wish to discuss any issue relating to the Library Service with a Library Manager, please use the contacts provided below.
Manager, Service Design and Development
Mark Heaton Tel: 01709 823619
mark.heaton@rotherham.gov.uk
Manager, Service Delivery and Evaluation
Sean Bury Tel: 01709 823619
sean.bury@rotherham.gov.uk
Reader Development Officer
Julie Hird Tel: 01709 815123
julie.hird@rotherham.gov.uk
Principal Officer, e-Library Services
Angella Parker Tel: 01709 823672
angella.parker@rotherham.gov.uk
Principal Officer, Community Library Services North
Libby Hicken Tel: 01709 878119
libby.hicken@rotherham.gov.uk
Principal Officer, Community Library Services South
Sheila Ireland Tel: 01709 816142
sheila.ireland@rotherham.gov.uk
Principal Librarian, Central Library Services
David Pinder Tel: 01709 823614
david.pinder@rotherham.gov.uk
If you are still not satisfied when you have received our reply, you may refer your complaint to:
Mr Bernard Murphy,
Manager, Library & Information Services,
Rotherham Central Library & Arts Centre,
Walker Place,
Rotherham,
S65 1JH
Tel: 01709 823699
bernard.murphy@rotherham.gov.uk
These forms are available on request in different formats such as community languages, Braille or tape