How we deal with your enquiries

  1. Customer Access Strategy (You are here)
  2. Online enquiries
  3. Telephone enquiries
  4. Face-to-face enquiries
  5. Written enquiries

Customer Access Strategy

The Council is committed to providing all customers with access to the help and advice they need regardless of anyone’s personal situation; delivering services in a way that is simple, easy to understand, joined up, reliable and right first time.

A new Customer Access Strategy is in draft and will be presented to Cabinet in May 2018. .

Download the draft Customer Access Strategy

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