How we deal with your enquiries
- Customer Access Strategy (You are here)
- Online enquiries
- Telephone enquiries
- Face-to-face enquiries
- Written enquiries
Customer Access Strategy
The Council is committed to providing all customers with access to the help and advice they need regardless of anyone’s personal situation; delivering services in a way that is simple, easy to understand, joined up, reliable and right first time.
A new Customer Access Strategy is in draft and will be presented to Cabinet in May 2018. .