Customer charter
Around 250,000 people live in Rotherham and every one of them is either a customer or a potential customer.
The best organisations always put their customers first and we want to be the best.
Our customer charter gives clear and simple advice on what you should expect from us.
In practical terms, it means that for all Council services and activities we will:
- Always put our customers 1st
- Be fair and courteous at all times
- Publish performance standards and tell you how we perform against them. We aim to continually improve service and performance levels
- Provide well trained, efficient staff members with the right skills to meet your needs
- Provide clear information about our services
- Deal with your request at the 1st point of contact. If we are unable to do so, we will agree timescales with you
- Clearly and sensitively explain if we are unable to respond to a particular request
- Respect your privacy and offer private interview rooms if you wish
- Communicate in plain language
- Keep you informed
- Ask for your feedback and act on it
- Conduct regular customer satisfaction surveys so that you can tell us how we are performing
You can help us by:
- Giving us all the information we need to help you
- Letting us know if you have any special needs
- Telling us how we can improve our service
- Asking us to explain anything you are not sure of