Welfare rights and money advice - How we are performing
How we performed - 2010/2011
April 2010 - March 2011 Welfare Rights
- New Clients - 649 (assessing and applying for benefits, revisions, supersessions and appeals)
- Welfare Rights Officers maximised client's annual income by £861,963.00
- Many benefits are awarded for 1, 2 or 3 years which mean clients will re-enter the system for assistance with renewed claims. Such clients are identified as new clients for our purposes
April 2010 - March 2011 Money Advice
- New Clients - 442 (prioritising and advising on Debt)
- During this period Money Advice advised on overall debt of £10,674,916.00
- Over the year the Money Advice Service also generated an income maximisation figure for clients of in excess of £13,000.00 and assisted in getting £1,624,000.00 of debt written off
June 2010 - May 2011 Macmillan
- New clients - 882 (assessing and applying for benefits, Macmillan grants, revisions, supersessions and appeals)
- Macmillan Welfare Rights Service maximised client's annual income by £3,254,810.00
|
% of customers fairly satisfied or very satisfied with Welfare Rights Service & Money Advice Service |
100% |
| Complaints dealt with within 10 working days | 100% |
| Customers stating: | Welfare Rights | Money Advice | Macmillan |
|---|---|---|---|
| they were very satisfied with the service |
97.3% |
100% |
95.2% |
| they thought the information and advice was very understandable |
89.2% |
96.9% |
92.9% |
|
the service was very informative |
97.3% |
96.9% |
92.9% |
|
they think the service keeps the client up to date very well |
86.5% |
84.4% |
85.7% |
|
the service listened very well |
91.9% |
100% |
95.2% |
|
they received fair treatment |
97.3% |
100% |
100% |
|
they would be certain to recommend the service to others |
97.3% |
100% |
100% |
Pages in Welfare rights and money advice - How we are performing
- How we Performed - 2009/2010
- How we Performed - 2008/2009
- Macmillan Welfare Rights Service
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