Welfare rights and money advice service standards
Our Commitment to you
Our Welfare Rights team offer a free, confidential and impartial advice service on benefits and can help with claims and appeals for benefits such as Disability Living Allowance, Attendance Allowance, Employment Support Allowance, Carers Allowance, Income Support and Pension Credit. Our Money advice service offers a free confidential debt counselling service to people living in Rotherham.
How you can contact us
Please contact the Welfare Rights Service direct on (01709) 822446
If you would like advice in Urdu, Punjabi, Miripuri or Pushto telephone: (01709) 822345
Please contact the Money Advice Service direct on (01709) 822329
Our Standards
- To provide you with information and advice that is easy to understand;
- To treat you fairly at all times;
- To provide you with a service that meets your needs;
- To keep you fully up to date with progress on your case;
- To respond to any Stage 1 Customer Complaints within 10 working days;
- To see you within 5 minutes of any pre-booked appointment.
Did we meet our standards?
We value your feedback about these standards and all elements of our service. You can use any of our access channels to submit your comments or use our on line comment form.
Last updated 06/01/2012