Registrars service standard

Our commitment to you

• To register, in accordance with legislation, all births, still-births, deaths, marriages and civil partnerships occurring in the Rotherham registration district
• To ensure all notices of intention to marry or form a civil partnership are taken in accordance with legislation
• To provide accurate certified copies of birth, death, marriage and civil partnership entries
• To conduct celebratory services in a dignified and professional manner

Our Standards

• Telephone calls - to answer 90% of calls within seven rings
• Emails acknowledged within one working day, followed, where appropriate, by a full response within ten working days
• Letters - to acknowledge within three working days, followed by a full written response within ten working days
• Appointments - 90% of customers seen within five minutes of their agreed appointment time
• Complaints - 90% of all Stage one complaints to receive a response by the tenth working day, if they cannot be resolved on the spot

Did we meet our standards?

We value your feedback about these standards and all elements or our service.  You can use our online comment form to give us feedback.

Last updated 26/04/2011