Registrars service standard
Registrars - Lessons learned from your complaints and comments
| You told us | Our actions |
|---|---|
| A customer told us that during a failure of the Registration Service computer system there was a delay in him receiving a death certificate. |
Guidance for staff on certificate issue in such circumstances was clarified and additional mentoring was offered to back up this guidance. |
|
A customer did not receive a response to her email requesting an appointment for a certificate of no impediment. |
This was due to unexpected staff absences and following the feedback, procedures have been reviewed to ensure emails are promptly responded to. |
Last updated 26/04/2011
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