Complaints and Compliments
Making a complaint
We always try to give a high standard of service. But there will be times we do not agree with each other or where you are unhappy with the service you have received. When this happens you might want to talk to someone you trust who might be able to sort out the problem.
You are allowed to tell us if you are not happy and if necessary make a complaint if you are not satisfied with the support you are getting or feel that you have not been listened to. You also have the right to an advocate who can help you do this. If you need help or support in making a complaint, you can contact Rights 2 Rights on 01709 823765
If you have tried to speak to someone or feel unable to and there is still a problem and you want to make a complaint or make a suggestion or give a compliment you can contact the complaints team through a number of ways:
Online
If you wish to make a complaint relating to your time as a looked after child please visit this web page:
Complain about a Council service
By post
Using the complaint form or by letter you can forward your concerns to: The Complaint Manager
Rotherham Metropolitan Council
(Freepost RTCT-XKLS-ZHAZ)
Riverside House
Main Street
Rotherham
S60 1AE
(No stamp required)
By telephone
(01709) 382121 - you will be directed to the appropriate department
In person
At one of the Customer Service Centres or any council reception points
The complaints team will let you know they have received your complaint within 3 days and then will try and sort the problem out within 10 working days. If this is going to take longer the team will let you know, tell you why and how much longer.
If you are still unhappy with the response from your complaint you can ask for it to be reconsidered at a further stage.
Making a comment about the service
You may also want to give feedback about anything good about the service you have received
Or
Any ideas which you may have about how we can do things better or in a different way.