Praise for quick thinking Housing Officer

Published Friday, 20th May 2016
Housing Officer Melanie Applegate and tenant Ann Cornwall
Housing Officer Melanie Applegate and tenant Ann Cornwall

Rotherham Council Area Housing Officer, Melanie Applegate has been praised for averting a potential tragedy when visiting a tenant in Wath.

During a routine visit, Melanie noticed a strong smell of gas and alerted the National Gas Emergency Service to this who later confirmed that it was a gas leak.

Ann Cornwall said: "I was extremely grateful that Melanie detected this and got me help quickly. I wouldn't have known what to do otherwise. It could have so easily ended in tragedy."

Melanie added: "It's all part of the job. Although I was only there on a routine visit to check our details were up to date and that everything was okay with the tenancy, there is no way I would have left without alerting Ann to my concerns. It just goes to show the added value of these visits and the benefits of keeping in touch with our customers."

The Council is pleased to announce that every Council house in the borough has an up to date gas safety certificate which puts Rotherham Council amongst the best performers in the country. However, even with an up to date gas safety check properties can still experience gas leaks. Residents are being reminded not to ignore the smell of gas and to take prompt action by calling the National Gas Emergency Service on 0800 111 999.