Terms and disclaimer

We take care to ensure the accuracy of the information on our website, but we cannot accept responsibility for any loss, damage or inconvenience which may occur from use of the information.

The Council is not responsible for the content of websites other than its own.


This site uses cookies in order to provide a better service and experience to customers. No personal data is stored without your consent in cookies and cookies are not used in order to provide advertising. Where services are delivered on the internet, it often involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files are known as cookies. They cannot be used to identify you personally.

This site uses Google Analytics code to gather statistical and trend information so we can better understand how customers use the website. Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

Learn more about Google Analytics

Learn more about cookies by visiting aboutcookies.org 

Aditional terms and conditions for Your Account

You are responsible for keeping your user name (e-mail address) and password secret and safe to prevent unauthorised viewing of Your Account. If you suspect this has been compromised you will need to change Your Details within the service or cancel the service and re-register. The Council shall take appropriate technical and organisational measures against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

Information regarding your last statement is shown at the date the statement was produced and is subject to change. If you have any queries you should contact us using the Contact Us form within the Your Forms area of the service. You are reminded that payments are due as advised on the dates shown.

Although we take steps to ensure our websites and links are virus-free, you are advised to ensure that you have adequate anti-virus protection on your computer.

Access to the service may sometimes be unavailable due to maintenance. It can also be affected by your Internet Service Provider, your dial-up connection and your PC. If you experience connection difficulties you are advised to retry accessing the service.

Payments made through the Council's Internet payment service will normally be credited to your account up to two business days after they are made online. You should bear this in mind, and also check the exact amount you are paying is correct.

Unauthorised access to Your Account to specific account detail level contravenes the Computer Misuse Act 1990 and may incur criminal penalties as well as damages. Please proceed only if you are an authorised user.

Personal data held in respect of your accounts is held in accordance with Data Protection legislation in force.

If you are a Rotherham resident, liable for Council Tax, by registering for Your Account you agree to any correspondence issued by the Council in respect of Council Tax to be made available online and as such paper copies will not be sent out by post.

By registering for Your Account and linking available services (benefits, business rates, library accounts) you agree to any correspondence issued by the Council in respect of these services to be made available online and as such paper copies will not be sent out by post.

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