Your Account

We've made some changes to Your Account

For existing users - to access Your Account, you will now need to reset your password.

If you have already received an email from customerservices@rotherham.gov.uk - follow the instructions in the email to continue using Your Account. You will need to select your unique link in the email to access Your Account and your personal services.

Residents - get access to your;

  • Council Tax
  • Benefits
  • Waste collection

Sign in now

Businesses - get access to your;

  • Landlords
  • Business Rates
  • Hidden

Sign in now

Library services

Library services will be available in Your Account soon.

Sign in to your library account

Landlord services

You will be receiving your email soon.

Make an urgent enquiry

If you receive e-bills/e-letters

Due to the upgrade of Your Account we are currently unable to send your bills electronically. Any notifications and bills will be posted. If you have any questions about this matter please contact us.

Contact Customer Services

Your Account Maintenance

During this time you may experience some delays accessing your information, no property data may be displayed as an error.

Daily 06:00 to 07:00 and 20:00 to 21:00

If you have any queries please contact us.

Contact Customer Services

Apologies for any inconvenience.

Not got an email from us?

If we have not sent you an email, you will need to re-register for Your Account.

Register for Your Account

If you are having trouble signing in to Your Account, please get in touch.

Email Customer Services

Benefits of Your Account

You can pay for, report and manage council services with just one account.

Icon your account quick

Quick

Sign in anytime,
day or night.

Icon your account simple

Easy

User friendly design,
it's simple to use.

Icon your account secure

Secure

Your personal information is safe
and secure at all times.

Icon your account anywhere

Anywhere

Use on the move,
use any device.

Use popular services

  • Council Tax
  • Benefits
  • Landlords
  • Business rates

Do regular tasks

  • Set up direct debits
  • Apply for discounts
  • Tell us about moving house or other changes
  • View bin collections

Keep on track

  • See what you have paid and what you still owe
  • See your current bill
  • See your payment history

Manage your services online.

Icon your account sign up

1. Sign up with just your email and postal address.

Icon your account choose services

2. Start managing your account.

Icon your account link services

3. Add and use more services.

Join the thousands of people who already use council services online.

Residents your account

Residents

"I like to avoid the queues"

Use Your Account whenever suits you.

Check your Council Tax or Benefits - from wherever you are. What could be more convenient?

Businesses your account

Businesses

"I don't usually have the time"

Manage your Business Rates using Your Account.

Your time is valuable - Your Account is the quickest and easiest way to manage your Business Rates.

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