Most service issues can be resolved quickly by reporting the problem directly to the department responsible.
Examples of this are:
- reporting a missed bin collection
- requesting a repair in your council home
- telling us about a pothole, streetlight fault or fly-tipping
- asking us to reconsider a decision or provide a service
Timescales for resolving a problem
Timescales vary depending on the service, but we always aim to:
- acknowledge and log your request straight away
- pass it to the correct service team
- resolve the issue as quickly as possible under our normal operational timescales
Already reported an issue but it’s not been resolved
If the problem you told us about has not been resolved and you continue to be unhappy about the issue or the way we have managed it, you can make a complaint.
