Council Services and Service Changes
Getting in touch
Customer services have now moved to telephone and website services. During this challenging time please, where possible and appropriate, use our online services rather than calling via telephone. We're receiving a high level of calls daily and we want to ensure we're able to answer urgent calls regarding vulnerable residents and our frontline services.
Household Financial Support
The Government has announced the creation of a £500m Hardship Fund for local authorities to administer, providing support to “economically vulnerable people and households".
The Government has now provided the Council with the guidance necessary for the Council to begin to administer a scheme. The guidance requires that all working age recipients of Local Council Tax Support will receive additional Council Tax support of at least £150. The Council is then able to use the remaining funds to provide support to new claimants, suffering financial hardship as a result of Covid-19.
To protect the public, the following services have been closed or suspended until further notice:
- All Children's Centres
- All Libraries and Neighbourhood Hubs.
- All Leisure Centres (Aston, Maltby, Rotherham and Wath)
- All Household Waste Recycling Centres
- All performances at Rotherham Civic Theatre until further notice. The theatre is contacting customers in order of scheduled performance to arrange for refunds or credits. If you would like to continue supporting the theatre during this period, you can opt to donate your payment rather than asking for a refund.
- Clifton Park Museum including Rotherham Archives & Local Studies, and the kiosk near Clifton Park play area. Weddings will no longer take place at Clifton Park museum. We’ll be contacting people to register the cancellation of weddings.
- Herringthorpe Stadium
- The caravan park and soft play at Thrybergh Country Park
- Riverside Café (Riverside House)
- Waleswood Caravan and Camping Park
In addition, the following services have changes:
Remembering Loved Ones
We know that grieving for a loved one is difficult at anytime and it is instinctive for us to want to remember those we have lost by spending time at their place of rest.
Of all the changes Rotherham Council has had to make to comply with expert advice from Public Health England, restricting the way people can remember lost loved ones is without doubt one of the hardest.
Public Health England (PHE) has published guidance for care of the deceased with suspected or confirmed coronavirus. The guidance includes important information on how to treat the deceased respectfully to maintain dignity, while protecting others from the threat of transmission.
It also includes advice on maintaining social distancing at funeral services and shielding vulnerable people from contact with the bodies of those who had confirmed or suspected COVID-19. It outlines that mourners are strongly advised not to take part in any rituals or practices that bring them into close contact with the body of a person who has died from or with symptoms of COVID-19. Faith leaders have been consulted and worked with PHE on the guidance.
New Government restrictions came into force throughout England this week and mean that all crematoria and cemeteries should now be closed to the public, except for when funerals or burials are taking place.
We know how difficult this will be, but please respect the advice in the interests of your own safety and that of others.
Funeral Services, Cemeteries, Burial grounds and Crematoria
To comply with Goverment legislation, cemeteries, burial grounds and crematoria are now closed to the public.
Funeral services are taking place but these are restricted to close family members only. A maximum of ten attendees are permitted in line with social distancing guidance, which must be practised at all times. For grave side services, only immediate family members will be permitted and numbers should be discussed with the funeral director.
The Registration Service is only open for the registration of deaths. All other services have been suspended until further notice. The service is currently experiencing a high number of calls, so if you have an urgent enquiry please email:
To book an appointment to register a death or to speak to someone regarding a Registrar General’s Licence, please telephone 01709 823542 and select option 2.
Registration of deaths is still continuing. In line with Government advice, wedding and ceremonial services are not currently taking place and will be postponed until further notice.
The following services have been suspended:
- Birth registrations, birth declarations and birth re-registrations
- Notices of marriage and civil partnership
- Attendance at marriage and civil partnership ceremonies
- Booking of marriage, civil partnership and celebratory ceremonies
- Civil partnership conversion to marriage
- Citizenship Ceremonies
- Replacement birth, death, marriage and civil partnership certificates
- Corrections to birth, death or marriage entries
Pink lid bin, green bin and black bin collections
Our staff are working hard to deliver a normal bin service, even with significant reduced staffing (one third of our staff are currently not in work). All rounds are currently being completed on schedule.
We will update this page if there is any disruption to rounds. If this is the case you should leave your bin by the kerbside and we will collect as soon as possible.
Protect your bin crews: do not place used tissues in your green bin. If anyone in your household has a suspected or confirmed case of coronavirus, put all used tissues and cleaning cloths in a rubbish bag. These bags should be placed into another bag, tied securely and kept separate from other waste. After 72 hours, the bag should be placed in your pink lid bin
Further guidance on cleaning and disposal of waste for households with possible coronavirus (COVID-19) infection:
Garden waste collections are currently suspended (until Sunday 10 May) due to reduced staff numbers. This will enable the Council to prioritise critical services including providing waste service to the NHS and pink lid bin general household waste. The decision has also been based on which recycling/waste can be most safely stored by residents at home for a longer period of time.
Whilst the Council continues to try to maintain essential services to residents, a number of staff are affected by Coronavirus (COVID-19) and need to be off work in order to self-isolate to protect others, or because they have been designated as vulnerable by the government and need to remain at home for 12 weeks. One third of Rotherham Council’s refuse collection staff are not currently in work.
The Council will review the position again at the end of the six week suspension. Households are advised to keep their brown bin on their property and not on the pavement, and to only collect cuttings if they can be stored. We request that residents do not phone our contact centre so that it is reserved for essential services.
Untaxed and abandoned vehicles
As your landlord the Council will make every effort to continue to provide a range of housing services to you, but it is important we prioritise the most critical services. This will mean that some less urgent matters are not dealt with as quickly as usual.
The most critical services are:
- Emergency repairs and gas servicing
- Homelessness prevention and support
- Supporting our most vulnerable tenants
- Supporting people who are struggling financially
- Dealing with serious antisocial behaviour
- Supporting people who are at risk of harm
Parks and Green Spaces
In accordance with Government issued advice, our parks remain open but our attractions at those parks are closed; this includes cafes and kiosks, children's play areas and outdoor gym equipment. People are allowed to utilise parks and open spaces for exercise once a day - for example a run, walk, or cycle - alone or with members of your household. Social distancing guidelines must be adhered to.
Whilst Government advice is that people should only travel where necessary and therefore only use the parks that are close to their home, we are mindful of ensuring that our parks are accessible to those with disabilities who still require access to parks. As such, our car parks, toilets and hand washing facilities remain open where possible with regular cleaning to avoid the spread of the virus.
We will continue to review the situation based on Government advice and numbers of visitors to the park, which has significantly decreased since the closure of attractions and cafes.
Rotherham's Libraries are currently closed. Alternative online services are available. Don’t worry if you are unable to return items; we have increased the number of times you can renew loans and all fines have been cancelled.
While libraries remain closed and people are asked to remain in their homes, we will not expect you to return any items you have borrowed. Just hang onto your loans and return them to us when it is safe to do so. The Libraries web page has links to a range of online resources.
The Government has issued guidance recommending social distancing, advising against congregating in public areas and where possible staying at home. All visitors are urged to think carefully before they visit and consider whether their trip is essential.Whilst we w ant to keep the markets accessible for those who need it during this time visitors are asked to follow the guidance on social distancing:
Centenary Market - Indoor and Outdoor Covered markets
Rotherham Markets are closed to the public from Monday to Thursday but remains open on Fridays and Saturdays from 8.30am to 2pm; for essential food items.
A number of traders are offering a delivery service and can be contacted via the following:
- Ellis Fresh Fruit & Veg - 07766 525888
- K.D.Davis & Sons - The Greengrocers - 01302 965810
- Pattersons butchers - 01709 370536
- Scott Driver Local Greengrocer - 07500 505350
- JOES FRESH MEATS LTD - 01709 373397
- Ann's Candy - 07706 148039
Delivery is subject to availability and you will need to contact each business for further details.
Rotherham Bazaar Market is currently closed.
Tuesday Street Market
There is currently no Tuesday Street Market.
Schools, Colleges and Early Years
Schools, colleges and early years setting are currently closed for the majority of children and young people. Schools, colleges and early years settings remain open for children classed as vulnerable and for the children of key workers, as defined by Government. However, if it is at all possible for children to be at home, then they should be.
School closure information for parents and carers
The Government has provided general advice to parents with regards the closure of education settings including information on exams and free school meals.
Staff, parents and young people helpline
The Department for Education has a helpline to answer questions about COVID-19 related to education, including advice for school and college staff, parents and young people.
Staff, parents and young people can contact the helpline as follows:
Phone: 0800 046 8687
Email: [email protected]
Opening hours: 8am to 6pm (Monday to Friday).
Following the Government’s most recent guidance to avoid mass gatherings and implement social distancing, upcoming events across the country are being cancelled or postponed. While we do not have a comprehensive list of all affected events and activities in Rotherham, we are sharing the latest information available to us about Council run events, partner events, and events which were to tak place on Council land.
Anyone with a ticket or booking should contact the organiser or visit the event website for further details.
Rotherham Council affected events and activities:
- 24 March 2020: Ask for Angela event launch at the New York Stadium
- 2 April 2020: Super Hero Day will now be delivered online through the Thrybergh Country Park Facebook page
- 4 April 2020: Photographing Thurcroft at Thurcroft Hub, will now be delivered online via Clifton Park Museum's Instagram
- 4 April 2020: Breakfast with the Easter Bunny at Thrybergh Country Park
- 4 April 2020: Friends of Rotherham Archives activities at Clifton Park Museum (Will resume when Museum opens)
- 5 April 2020: Breakfast with the Easter Bunny at Thrybergh Country Park
- 7 April 2020: Easter Eggstravaganza (10.30am) at Clifton Park Museum
- 7 April 2020: Easter Eggstravaganza (1pm) at Clifton Park Museum
- 8 April 2020: Easter Hunt at Herringthorpe Valley Park
- 8 April 2020: Spring at Boston Castle (11am) (Will resume when Museum opens)
- 8 April 2020: Spring at Boston Castle (1pm) (Will resume when Museum opens)
- 9 to 10 April 2020: Virtual Reality Playground at Rotherham Town Centre (Postponed until 30th & 31st October)
- 10 April 2020: Easter Egg Hunt at Rawmarsh, organised by the Neighbourhoods team
- 15 April 2020: Easter Hunt at Greasbrough Park
- 15 April 2020: Roman Object Handling (11.30am) at Boston Castle
- 20 April 2020: Friends of Clifton Park Museum activities at Clifton Park Museum (Will resume when Museum opens)
- 27 April 2020: Anne Frank Exhibition – Schools Project and School Visit at Riverside Library (Postponed until autumn 2020)
- 3 May 2020: International Dawn Chorus at Thrybergh Country Park
- 8 May: VE Day Celebration at Clifton Park Museum (will be delivered online via the Events Facebook page)
- 30 May 2020: Vintage Hop at Rotherham Town Centre
- 26 June 2020: Armed Forces Day Musical Concert in Rotherham Minster at Rotherham Town Centre
- 27 June 2020: Armed Forces Day (10am to 3pm) at Rotherham Town Centre
- Until further notice: Market Events and Activities at the Indoor and Outdoor Market
- Until further notice: The Adoption Information events are cancelled for the foreseeable future, please check the website for updates. If anyone would like to discuss adoption our duty worker is available from Monday to Friday, 9.30am to 5.30pm. If you would like to know more information about adoption phone 01709 254005.
- Various days: School class visits, Rhymetimes, Knit & Natter, Lego Clubs, Mini-makers, Code clubs, Reading groups, Easter activities at Rotherham Libraries
- Various: Friends of Ulley Country Park activities at Ulley Country Park
- Various: Youth Groups at Clifton Park Museum
- Various: Park Run at Rother Valley Country Park
- 25 March 2020: Get Up To Speed with STEM 2020 at the Magna Science Adventure Centre, organised by Get Up To Speed and RiDO (Postponed until 24 March 2021)
- 4 April 2020: Ultra Event Boxing Event at the Magna Science Adventure Centre
- 10 April 2020: Procession of Witness at Rotherham Town Centre, organised by the Churches Together Partnership
- 11 to 12 April 2020: 90's Springfest at the Magna Science Adventure centre
- 12 April 2020: Easter Sunday Sunrise Service at Boston Castle, organised by the Churches Together Partnership
- 26 April 2020: St. Georges Day Parade at Rotherham Town Centre, organised by the Rotherham Scouts Parade
- 27 April 2020: Rotherham College Graduation Ceremony Parade at Rotherham Town Centre, organised by Rotherham College
- 1 to 3 May 2020: Wath Festival at Montgomery Square, Wath upon Dearne
- 3 May 2020: Neurocare Headstart 5K and 10K at Rother Valley Country Park
- 4 to 5 May 2020: Field trip at Rother Valley Country Park, organised by Sheffield University
- 9 May 2020: Maltby Town Gala at Maltby Manor Fields, organised by Maltby Town Council
- 17 May 2020: Rotherham 10k at Clifton Park and Rotherham Town Centre, organised by Steve Gaines
- 23 May 2020: Outdoor Cinema at Clifton Park, organised by Sneaky Experience
- 23 to 25 May 2020: Northern Newfoundland Dog Water Tests at Rother Valley Country Park, organised by Northern Newfoundland Club
- 6 June 2020: Wentworth Music Festival at the Wentworth Woodhouse (Postponed until 5 June 2021)
- 19 June 2020: Go with the Flow, return walk from Magna to Rotherham Hospice, organised by Rotherham Hospice
- 19 to 21 June 2020: Wheat Beat Weekender at Whiston, organised by Wheat Beat Weekender
- 20 June 2020: Soapbox Derby at Clifton Park, organised by Bluebell Wood Children’s Hospice
- 20 June 2020: Eastwood Fun Fest at Eldon Road Playing Field, organised by Clifton Learning Partnership
- 24 to 29 June 2020: Revive Rotherham at Clifton Park, organised by Elim Christian Centre
- 4 to 5 July 2020: Viking Day at Thrybergh Country Park, organised by Sudjorkik
- 4 July 2020: Whiston Summer Festival in the centre of Whiston, organised by Whiston Parish Council (Postponed until July 2021)
- 11 July 2020: Harthill Carnival at Harthill Village/Spence Field, organised by Harthill Carnival Society
- 11 July 2020: Rotherham Pride at Clifton Park and Rotherham Town Centre, organised by Rotherham Pride
- Until further notice: Fairs at a variety of Rotherham Council green spaces, organised by local fairground operators
South Yorkshire bus operators
Bus operators have move to reduced timetables, with temporary changes to bus services. Please make essential journeys only and check before you travel:
Rail operators are running a reduced timetable to ensure that vital train services for key workers can keep running. Please check before you travel:
Get Healthy Rotherham
Get Healthy Rotherham is a free service that helps the people of Rotherham to stop smoking, reduce their alcohol consumption, get more active, lose weight, and improve their overall health.
In light of government advice, some services are only available on a restricted basis. Wherever possible, advice and support will be provided by telephone rather than on a face to face basis. Check the Get Healthy Rotherham website for the most up to date information.