Coronavirus (COVID-19)

Help for vulnerable residents

Emergency Support

If you or someone you know of are living alone, vulnerable, and have no one else to help with basic tasks, please telephone 01709 807319.

Or complete our Covid Support Request form.

Do you need support during the covid-19 outbreak?

If you, or someone you know of, are living alone, vulnerable and have no one else to help with basic tasks, then the Rotherham Heroes volunteers are here to help.

The Rotherham Heroes Volunteer Programme is a borough-wide volunteer programme, co-ordinated by the Rotherham Community Hub to help vulnerable people across Rotherham during the Coronavirus (COVID-19) outbreak.

The Rotherham Community Hub includes Rotherham Council, Voluntary Action Rotherham and other community partners.

We are continuing to work alongside Rotherham’s voluntary, community and faith groups who are already providing an outstanding service to people in need within our communities.

The help given by our Rotherham Heroes volunteers is precious and so we can only provide it to those most in need for the most essential help – please do not ask for help with anything you could do for yourself or is not essential at this time.

Our volunteers can help with:

  • Essential shopping
  • tackling loneliness and isolation by being a friendly voice on the other end of the phone
  • prescription collection – picking up your medicines from the chemist
  • dog walking – taking your dog out once a day
  • advice and signposting to support services – putting you in touch with the correct information
  • delivery of emergency food parcels (if you are eligible)

To ask for help, please submit our Covid Support Request online form or call us on 01709 807319.

It's important to know that volunteers will not come inside your home. If you need help with things inside your home, such as dressing or washing then you should call the Council on 01709 382121 to talk about the services available to you.

Once we have your details and understand your needs our team will then connect you with a volunteer in your neighbourhood.

Food parcel requests via the web support form can still be submitted but please note that there may be a delay in processing. If you need urgent help with a food parcel, please call 01709 807319.

The Council is prioritising the needs of residents who are most vulnerable to the coronavirus, working with our partners in the Health Service and other agencies.

Government have recently announced steps to help protect 1.5m million vulnerable people across the country. You can find the latest information about this here:

COVID-19: guidance on shielding and protecting people defined on medical grounds as extremely vulnerable

Food and medicines while shielding

Social Care Services

If you're especially worried about the safety of an individual at the current time, our social care services are hard at work and may be able to help. Please use the following links for more information.

If you're worried about a child:

Contact the Multi Agency Safeguarding Hub

If you're concerned about an adult:

Contact the Single Point of Access service

Relationships under Covid19

The coronavirus outbreak is leading to big changes in the way we live our everyday lives. Our relationships will be hugely important for getting us through this but self-isolation, social distancing and other concerns may also place them under added pressure. You can find blogs, advice and tips for helping your relationships stay healthy during the pandemic.

Visit the Relationship Matters website

See local advice