Coronavirus (Covid-19)

Help for Vulnerable Residents

Do you need support during the covid-19 outbreak?

If you, or someone you know of, are living alone, vulnerable and have no one else to help with basic tasks, then the Rotherham Heroes volunteers are here to help.

The Rotherham Heroes Volunteer Programme is a borough-wide volunteer programme, co-ordinated by the Rotherham Community Hub to help vulnerable people across Rotherham during the Coronavirus (COVID-19) outbreak.

The Rotherham Community Hub includes Rotherham Council, Voluntary Action Rotherham and other community partners.

We are continuing to work alongside Rotherham’s voluntary, community and faith groups who are already providing an outstanding service to people in need within our communities.

The help given by our Rotherham Heroes volunteers is precious and so we can only provide it to those most in need for the most essential help – please do not ask for help with anything you could do for yourself or is not essential at this time.

Our volunteers can help with:

  • Essential shopping
  • tackling loneliness and isolation by being a friendly voice on the other end of the phone
  • prescription collection – picking up your medicines from the chemist
  • dog walking – taking your dog out once a day
  • advice and signposting to support services – putting you in touch with the correct information.

To ask for help please complete the form or call us on 01709 807319.

It's important to know that volunteers will not come inside your home. If you need help with things inside your home, such as dressing or washing then you should call the Council on 01709 382121 to talk about the services available to you.

Once we have your details and understand your needs our team will then connect you with a volunteer in your neighbourhood.

The Council is prioritising the needs of residents who are most vulnerable to the coronavirus, working with our partners in the Health Service and other agencies.

Government have recently announced steps to help protect 1.5m million vulnerable people across the country. You can find the latest information about this here:

COVID-19: guidance on shielding and protecting people defined on medical grounds as extremely vulnerable

Food and medicines while shielding

Household Financial Support

The Government has announced the creation of a £500m Hardship Fund for local authorities to administer, providing support to "economically vulnerable people and households".

The Government has now provided the Council with the guidance necessary for the Council to begin to administer a scheme.

The guidance requires that all working age recipients of Local Council Tax Support will receive additional Council Tax support of at least £150. The Council is then able to use the remaining funds to provide support to new claimants, suffering financial hardship as a result of Covid-19.

Find out more about Household Financial Support

Shielding: Caring for People at Highest Clinical Risk From COVID-19

The NHS has written to those people considered to be at highest clinical risk from coronavirus (COVID-19) to inform them that they should stay at home at all times and avoid all face-to-face contact for a period of at least 12 weeks. This is set out in the Public Health England guidance published on 21 March 2020. This is known as 'shielding'.

The NHS has published guidance and FAQs for those who have received a letter and for people who have not received a letter but feel they should or may be in the shielding group.

See COVID-19: FAQs for patients

Social Care Services

If you're especially worried about the safety of an individual at the current time, our social care services are hard at work and may be able to help. Please use the following links for more information.

If you're worried about a child:

Contact the Multi Agency Safeguarding Hub

If you're concerned about an adult:

Contact the Single Point of Access service

Coronavirus doorstep fraud and scams

At challenging times like this, there are many people in the community who want to support people who are isolating or shielding. Whilst the vast majority are well intentioned there may be some who see this as an opportunity for their own criminal gain.

National Trading Standards is warning people to remain vigilant following a rise in coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over COVID-19. These include online, refund, telephone and donation scams, as well as loan sharks.

National Trading Standards: Beware of COVID-19 scams

South Yorkshire Police is sharing advice from Action Fraud and Age UK on how to protect yourself and your loved ones if someone comes to your door to offer help. The advice includes a video which offers some helpful steps you can take.

South Yorkshire Police: Doorstep Fraud and Scams