Use of Artificial Intelligence (AI)
Use of Artificial Intelligence (AI) technology for transcription purposes
As part of our ongoing efforts to improve services and enhance communication within the social care environment, with your consent our Adult Social Care staff are using AI technology to record conversations for transcription purposes.
AI technology will transcribe conversations such as from phone calls, meetings, or interviews related to social care services into written text. This enables us to create accurate records of conversations, service assessments, and case discussions, which are essential for ensuring the quality and consistency of care. This also means that we are able to spend more time prioritising your care and support needs.
AI is not used to make decisions about you nor the services you receive. It is only used to record the conversations you have with Adult Social Care staff, to provide a more efficient and accurate method of recording.
Lawful basis of processing
For the use of processing client data via AI technology via Beam Notes only, the UK GDPR lawful basis is Article 6(1)(a) Consent for any personal data, and Article 9(2)(a) Explicit Consent for special category data. If you refuse to provide consent, you will have your data recorded manually for processing within our case management systems. This differs from business-as-usual processing, where the lawful basis is Article 6(1)(e) - Public Task and Article 9(2)(h) - Health or Social Care Purposes.
Retention of AI transcripts
Rotherham Metropolitan Council act as the ‘Data Controller’ ensuring that your data is processed in compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation.
Recordings made using AI are stored on the Beam Notes platform for up to 60 days, after which they are securely deleted. Transcriptions of the recording and AI outputs are securely stored within the case management system only, in line with Adult Social Care data retention processes, and the information is used solely for purposes related to your care or the delivery of social care services. Personal data will not be retained for longer than necessary in relation to the purposes for which they were collected. Following which it is reviewed and if it is no longer required, it is then securely disposed of.
