Duty to refer

Public bodies have a duty to refer people they consider may be homeless or are likely to become homeless within 56 days.

The public bodies which have a duty to refer are as follows: 

  • Jobcentre Plus
  • social service
  • authorities
  • probation services
  • hospitals, as part of providing inpatient care
  • emergency departments
  • urgent treatment centres
  • prisons
  • youth offender institutions
  • secure training centres
  • secure colleges
  • youth offending teams
  • Royal Navy
  • Royal Marines
  • Army
  • Royal Air Force

What do I need to know?

  • You can refer any customer / service user you've identified as being either homeless or threatened with homelessness. Take a look at the other information in this section for more advice.
  • The customer / service user must give their consent to be referred.
  • The individual can choose which local authority they wish to be referred to, so ask them where they would like the referral to be sent.
  • If in any doubt, or if your customer / service user needs urgent housing assistance, please contact Homelessness Team or telephone 01709 336009.

If you’re one of the public bodies in the table above and want to refer a customer please contact us or telephone 01709 336009.

Important:

This process does not replace or affect any safeguarding concerns and referrals. Please report safeguarding concerns in the usual way.