Emergency help if you are homeless or a rough sleeper

If you are homeless or know someone who is, please contact us as soon as possible. Contact the Homelessness Team 24 hours a day, seven days a week on 01709 336009.

If you are calling about someone you are concerned for, you will need to be with them when you call.

Free calls can be made in Rotherham town centre using the BT InLink devices, located on Corporation Street, College Street and Howard Street.

Use the ‘Free calls’ option on the tablet or use the keypad to dial the emergency number.

You can also access the Rotherham Council website via the InLink to find out information on other council services.

Support for rough sleepers in cold weather

We are again offering accommodation to anyone who could be sleeping rough in Rotherham, in our emergency accommodation provision to escape sub-zero temperatures.

People who are sleeping rough can access this service through a referral from the Homelessness Team 24/7 by ringing 01709 336009 between 8.30 and 5pm and 07748143170 outside of these hours. If necessary arrangements will then be made for transport to the accommodation provided.

If you see someone in the Rotherham borough you are concerned about please contact the Rotherham Council Homelessness Team 24/7 by ringing 01709 336009 between 8.30 and 5pm and 07748143170 outside of these hours. Alternatively you can also use the street link app below.

StreetLink – national helpline

If you see someone who is sleeping rough and is in distress or unwell, please call 999.

Emergency re-housing policy for those affected by flooding

All households displaced from their homes due to flooding will initially be offered a hotel room or temporary accommodation, and in all cases a homeless application will be taken.  

For Owner Occupiers, with no insurance or available accommodation, and no family or friends who can help with accommodation, a homeless application will be taken, and the household will be placed into temporary accommodation, which could be a hotel. These households will be classified as ‘priority need’ because they are affected by fire or floods in line with homelessness legislation.

If the refurbishment or repairs to their property takes longer than 56 days, a main housing duty will be owed. This will be ended once their home is repaired.

For private rented tenants – if the landlord has no insurance or the household has no family or friends to help with accommodation, a homeless application will be taken, and the household will be placed into temporary accommodation, which could be a hotel. These households will be classified as ‘priority need’ because they are affected by fire or floods in line with homelessness legislation.

If the refurbishment or repairs to their property takes longer than 56 days, a main housing duty will be owed. This can only be discharged if the landlord is willing to extend their current tenancy for at least 12 months. Alternatively, the Council will facilitate an offer of at least a 12 month tenancy in a private or social rented home.   

For Council tenants – temporary accommodation in a vacant Council home will be offered. The homeless case will be closed as the household will have a pathway to move to a safe home and then back into their permanent home once repaired.  

Displaced council tenants will be supported to return to their home as quickly as possible. In certain circumstances, such as where it is assessed that it would be inappropriate for a vulnerable council tenant to return to their home, a permanent rehousing will be considered by the Council’s Housing Assessment Panel. A permanent rehousing will generally only be offered to tenants who have previously been affected by severe flooding and are vulnerable, including people over the age of 65, people with a physical disability or mental ill health. If a permanent rehousing is agreed, it will generally be one offer of a suitable property taking into account the tenant’s preferences direct let or 1 offer through the bidding process or offer of the existing temporary accommodation. 

Interaction with the Council’s Housing Allocation Policy

The Allocation Policy section 5 states “There are certain circumstances when vacant properties may not be advertised in the “Key Choices” letting scheme, and on some occasions, properties may have been advertised but the accommodation is required for a Management Letting for Rotherham residents.

  • Emergency re-housing, for example accommodation maybe required following fire, flood, or another major incident in Rotherham.”

Those households who require permanent housing and have been affected by flooding will be placed into Band 1.

To join the housing register, please visit: https://housingonline.rotherhamcouncil.org.uk/ and follow the steps.

Alternatively, please telephone 01709 336009, Press Option 5 and a Housing Advice and Assessment Officer will offer support to register your housing application.