How Tenant Feedback Is Improving Housing Services
Case study 1 – Making Damp and Mould Reporting Easier for Tenants
We want tenants to be able to report problems with their home quickly and in a way that suits them. To meet the requirements of Awaab’s Law, Housing Services introduced a new online damp and mould reporting form. The form can be used by tenants, family members, staff and contractors, making it easier for anyone to raise concerns about hazards.
Data from the new system shows that more than half of all reports were submitted directly by tenants. This tells us that residents are confident using the service and are helping us identify issues earlier.
By reviewing reporting trends and listening to how tenants access our services, we have improved accessibility, strengthened compliance and ensured concerns are acted on more quickly. This means safer homes and better outcomes for residents.
Case study 2 – Understanding Tenant Needs to Shape Future Homes
Listening to tenants is essential when planning new housing. Evidence from the Housing Register and advice from specialist teams highlighted a shortage of accessible homes for larger families with health and mobility needs.
This insight shaped the design of the East Herringthorpe development, including the Council’s first four‑bedroom wheelchair‑accessible dormer bungalow. The home has had a significant impact on the family who moved in, with the tenant describing it as “life changing”.
By understanding the needs of residents and using this information to guide development, we can make sure future housing provides meaningful improvements for tenants and their families.
