Our commitment to knowledge, skills and behaviours
At Rotherham Council, we are committed to putting customers at the heart of what we do.
We want everyone who uses our housing services to be treated fairly, with dignity and respect, and to receive a professional, high quality and consistent service.
To support this commitment, we have introduced a Housing Workforce Framework and Housing Code of Practice, which have been developed with our tenants and staff. These documents explain the standards customers can expect from housing services and how we support staff to deliver those standards.
The standards we work to
The Housing Code of Practice sets out the behaviours and standards customers can expect from everyone delivering housing services on behalf of the Council.
- Respectful and ethical practice
We treat people fairly, respectfully and as individuals, recognising different circumstances, needs and experiences.
- Honest, open and consistent communication
We provide clear information, explain decisions and keep customers informed about what will happen next.
- Responsible and accountable in our actions
We take ownership of our work, follow through on commitments and work to put things right when they go wrong.
- Safe and supportive work environment
We work together professionally, handle information appropriately and help create a safe environment for customers and staff.
- Professional competence and continuous improvement
We maintain and develop the knowledge, skills and experience needed to deliver high-quality housing services and continually improve.
Read the Housing Code of Practice.
How we support Staff
Providing a high-quality service depends on having skilled, knowledgeable and well supported staff. Our Housing Workforce Framework explains how we support staff to develop and maintain the skills, knowledge, experience and behaviours needed for their roles through learning and development, performance management and continuous improvement. This helps us provide customers with a professional, high-quality and consistent service.
