Homelessness

Duty to refer

Public bodies have a duty to refer people they consider may be homeless or are likely to become homeless within 56 days.

More about the duty to refer and making a referral

The public bodies which have a duty to refer are as follows:

  • Jobcentre Plus
  • social service
  • authorities
  • probation services
  • hospitals, as part of providing inpatient care
  • emergency departments
  • urgent treatment centres
  • prisons
  • youth offender institutions
  • secure training centres
  • secure colleges
  • youth offending teams
  • Royal Navy
  • Royal Marines
  • Army
  • Royal Air Force

What do I need to know?

  • You can refer any customer / service user you've identified as being either homeless or threatened with homelessness. Take a look at the other information in this section for more advice.
  • The customer / service user must give their consent to be referred.
  • The individual can choose which local authority they wish to be referred to, so ask them where they would like the referral to be sent.
  • If in any doubt, or if your customer / service user needs urgent housing assistance, please contact Homelessness Team or telephone 01709 336009.

Important

This process does not replace or affect any safeguarding concerns and referrals. Please report safeguarding concerns in the usual way.