Payments unavailable

Due to scheduled maintenance, all of our payment services will be unavailable from 1.30pm to 4.00pm on Tuesday 20 November.

How we deal with your enquiries

  1. Customer Access Strategy (You are here)
  2. Online enquiries
  3. Telephone enquiries
  4. Face-to-face enquiries
  5. Written enquiries

Customer Access Strategy

The Council is committed to providing all customers with access to the help and advice they need regardless of anyone's personal situation; delivering services in a way that is simple, easy to understand, joined up, reliable and right first time.

The current Customer Access Strategy was approved by Cabinet in May 2018 and will be reviewed on an annual basis.

Download the Customer Access Strategy 2018

Download the previous Customer Access Strategy (2011 to 2015)

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