How we deal with your enquiries

  1. Customer Access Strategy
  2. Online enquiries
  3. Telephone enquiries (You are here)
  4. Face-to-face enquiries
  5. Written enquiries

Telephone enquiries

The Council has established a set of customer promises which are followed by all staff who deal with the public.

  • We will answer all calls quickly and politely
  • We will give our name and section and ask you how we can help you
  • When you ring during working hours there will always be an option to speak to a person
  • You will be dealt with in a courteous and polite manner
  • If it will take some time to answer your query we will ring you back, at a time that you have said is convenient
  • If you need to speak to someone else we will make sure you are connected to them and you will not have to repeat your details
  • All staff will be able to find a solution or signpost you to one of our partners

If we fail to meet these standards we will always apologise and try to put it right

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